How to Fix: Skype Calls Not Connecting

MikeFix Buffering Problems, Fix Internet Disconnects, How To

Skype is One of the Top Communication Platform

Skype is among the OG of video conferencing, all ages are using it and have been for some time now. Who doesn’t know, or hasn’t used Skype by now? At home, for work or for school, Skype is good at what it does that why so many are using it globally. Even with how popular Skype is, we have all had connection issues using it, and that isn’t so good. 

A fast and reliable internet is needed, but because so many are working and learning from hom. Our internet is stretched and often, nowhere as fast as it used to be. When this occurs, apps like Skype suffer with stuttering, cut up video and audio, or the worst is when your call drops. Therefore, we created the Streaming Mode for Speedify. It recognizes audio and video streams, and prioritizes those streams over other network traffic. Speedify dynamically changes traffic patterns between bonding and redundant connections. This results in the best quality of service you can get with the Internet connections you have available.

But exactly how good is Streaming Mode? And more specifically, how good is it when it comes to Skype connection issues? We put it to test—and this article will show exactly what we got.

Don't have a STREAMERGENCY - get Speedify!

Streamergency n. The stressful situation when one's video call breaks down or cuts out unexpectedly

Speedify automatically detects, protects, and prioritizes real-time streaming traffic such as video calls and VoIP calls, live streaming, and gaming.
Learn More

Don't have a STREAMERGENCY - get Speedify!

Streamergency n. The stressful situation when one's video call breaks down or cuts out unexpectedly

Speedify automatically detects, protects, and prioritizes real-time streaming traffic such as video calls and VoIP calls, live streaming, and gaming.
Learn More

How Does Speedify Improve Skype Connections

We all know Skype performs well when you’re on a fast Internet. But what about the real-world scenario, where most likely you don’t get that luxury?

The testing procedure consists of 2 series of tests for Skype calls:

  1. Without Speedify;
  2. Speedify on with Streaming Mode enabled.

In terms of devices and operating systems, we tested it on an Android smartphone and a MacBook computer. We combined Wi-Fi and cellular on the smartphone / Wi-Fi and the USB tethered phone connection on the Mac.

The evaluation is done both subjectively and objectively as follows:

  • We screen capture and analyze the Skype video call quality;
  • We walk towards the edge of the Wi-Fi network. This helps us simulate:
    • insufficient bandwidth conditions, as we get away from the Wi-Fi router;
    • unreliable connectivity at the edge of Wi-Fi with dead spots and packet loss;
    • disconnecting Wi-Fi internet and how quick it switches to cellular.

For the Speedify tests, we looked at the bandwidth, latency and packet loss. And, of course, how they are affected by our “course” away from Wi-Fi.

Results of Using Speedify to Improve Skype

We ran the test with no Speedify running first. Once we get near the edge of Wi-Fi, the image stutters. And then we get buffering for around 10 seconds. Then, cellular kicks in and the call is basically saved.

Video was very similar on both tested platforms – macOS and Android.

Skype Connection Issues Testing on macOS

The next test we ran was on the MacBook. As we were expecting, the video didn’t have any issues. So here’s what happened in the background:

Speedify makes it possible to use both Wi-Fi and cellular at the same time. That’s why you see both connections being used together on the graph above at some points. When Wi-Fi fails, you notice that with the help of Speedify cellular takes over. The general bandwidth is constant at around 750 kbps. And that steady streaming rate is good for Skype video calls and any streaming platform, actually.

The little red x-es above symbolize the moments when packet loss over the Wi-Fi connection was very high–over 5%. If Speedify would not have been running, then you would have ended up like in the first case–buffering and potentially being dropped from your Skype call.

Connection Issues Testing for Skype on Android

The Skype for an Android test with Speedify Streaming Mode was like the macOS one–video was perfect in the sense that quality was good and it didn’t break. But check out what happened behind the scenes for this to be possible:

When Speedify detects that Wi-Fi is not good and strong enough, cellular starts kicking back in. And again–notice the steady bandwidth around 800 kbps that’s being preserved by Speedify. The red x-es symbolize the high Wi-Fi packet loss rate–there were quite a few seconds of those, as you can see.

And, of course, here is the average data for the Speedify Streaming Mode tests:

macOS

Android

Bandwidth (Mbps)

Average

Minimum

Maximum

Average

Minimum

Maximum

Overall

0.75

0.34

1.14

0.87

0.32

1.33

After looking at this table, we can conclude that Speedify could keep the average Skype bandwidth on both macOS and Android in a good range around the target bandwidth of up to 1 Mbps. And this happened both in situations where the connections were good and when one of them went bad.

Use all of your connections at the same time

Multiple connections, maximum performance

Speedify can bond any combination of 2 or more Internet connections and will intelligently distribute your online traffic between them for optimal performance.

In the majority of cases, Speedify will automatically detect and start using any Internet connections available to your device - but if you need help we have quick start guides available for most common set ups.

I want to combine...

Prevent Skype Connection Issues with Speedify

So there you have it–Speedify’s Streaming Mode makes a tremendous difference to Skype calls, eliminating any connection issues with the help of channel bonding technology.

To put it in context, here’s what happens under the hood of Streaming Mode. Speedify monitors statistics in real-time about how each of your Internet connections is performing. As connections change, and other apps start or stop sending data, Speedify adjusts its strategies on the fly. So, now you’re not chained to a chair near your Wi-Fi router, hoping to get a good signal, while on Skype calls. You can walk around and even leave the house without dropping the call. You don’t need to worry about it. Just make your Skype VoIP call: if there’s any way to get it through, Speedify will make it happen.

To learn more about Streaming Mode and how to enable it, check out the Speedify Knowledge Base article.

Get or update to the latest Speedify version and switch to Streaming Mode if you’re tired of connectivity issues in Skype calls!

Image

Get started now!

We’ll optimize your first 2 GB of data usage every month for free – no account needed!