Starlink Troubleshooting Checklist in 10 Minutes or Less
Are you having issues with Starlink not working? Do you feel like you need to troubleshoot your Starlink Internet connection so you finally get the speed and reliability you expect from it?
We recently installed a Starlink for RV on top of our office building in Philadelphia, and we’ve dealt with our own Starlink troubleshooting sessions. Here’s what we learned from our experience in fixing slow and unreliable Internet.
Speedify Starlink Index — real-world performance from 6,209 Starlink users: 2.4% downtime, about 34 minutes a day for always-on connections
Starlink goes down every day.
Here’s what that actually looks like.
Speedify passively monitors every connection it bonds. These figures come from 6,209 Starlink users over 14 days — compared in real time against the other connections on the same devices. No speed tests, no lab conditions.
Daily downtime
~34 min
2.4% of connected time unreachable
Median latency
60 ms
p90 spikes to 257 ms
Avg packet loss
0.17%
vs 0.08% on T-Mobile
71% ran at least one other connection simultaneously — 4,381 of 6,209 users. Cellular is the most common backup.
Use Speedify to stay online during satellite handoffs every 15 seconds
Research confirms Starlink switches between satellites every 15 seconds on a fixed schedule. Each satellite handoff is a potential dropout, and on a congested network or with any obstruction, those Starlink dropouts become real interruptions.
Speedify fixes Starlink connection drops by combining your Starlink internet connection with another satellite dish, Wi-Fi, 4G/5G cellular, or wired Ethernet at the same time. When Starlink drops, Speedify keeps your traffic moving on the backup internet connection instantly.
Speedify alerts you about your Starlink dish status
Speedify software alerts you about your Starlink dish status as soon as your dish experiences an issue - e.g. when your actuator motor is stuck, the mast is not vertical or there's a thermal throttle.
Speedify's Starlink Control Center helps you monitor all your Starlink dishes, read obstruction maps, and align multiple dishes all in the Speedify app. Get a real-time view of each dish's health and optimize the position of each Starlink dish, so you get the best possible performance out of your Starlink connections.
Speedify makes your uploads and downloads faster, more reliable, and more secure.
Speedify combines Wi-Fi, 4G / 5G cellular, Ethernet, Starlink, and other satellites for faster internet uploads and downloads
Speedify is the only software app that combines Wi-Fi, 4G / 5G cellular, Ethernet, Starlink and other satellites at once for secure, faster, and more reliable internet uploads and downloads so you stay online without interruptions.
Speedify will automatically detect and start using any available Internet connections on your device while intelligently distributing your online traffic between them for optimal performance. If you need help we have quick start guides available for most common set ups.
Speedify gets you faster uploads and downloads from the devices around you
Speedify's Pair & Share feature lets you and the devices around you pair up and share 4G/5G cellular both ways, so every paired device gets faster uploads, faster downloads, and a steadier internet connection. All sides share and use each other's cellular at once, unlike a personal hotspot, where one device gives and the rest take.
Speedify's Pair & Share feature runs over the local network between devices already running Speedify, with no extra hardware and no new data plans. Speedify creates an encrypted pool of shared 4G/5G cellular connections across all paired devices. Each device taps into that shared pool of combined connections for faster upload and download speeds and a more reliable internet connection.
See how you can use Speedify to combine different Internet connections:
1. Set It Up Correctly. Don't Be Afraid to RTFM
Make sure you set up your Starlink dish as instructed in the official documentation.
One frequent mistake is setting up the dish in a spot where it doesn’t get satellite network visibility. Make sure your dish is unobstructed, and make sure you’re in a location that is officially covered by Starlink.
And yes, the cable counts too - make sure your Starlink cable isn’t severely bent or damaged.
2. Check the Starlink Router
Your Starlink router should be placed in a central location so you get good Wi-Fi coverage where you spend the most time. If you're at the edge of the Wi-Fi hotspot, Internet issues can appear.
Something to consider: the 2.4 GHz Wi-Fi network has a longer range than the 5 GHz one.
As with every wireless device, you should have a minimum number of barriers (walls, windows, etc.) and avoid interferences from other appliances such as other Wi-Fi networks, microwaves, refrigerators, etc.
And, of course, when the going gets tough - restart the router!
NEW!
Miri X510 Bonding Router
POWERED BY SPEEDIFY
Bond up to 7 Links Simultaneously
Combine wired, Wi-Fi, 5G, and LTE connections plus Pair & Share with other Speedify users.
Battery-powered Portability
3. Use a Secondary Internet Connection for Failover
You may still have your old cable or DSL connection. And you most probably have a cellular device with some data on it. You can use Speedify to combine your Starlink connection together with a secondary connection at the same time instead of switching between them.
Speedify is the only app that lets you combine your Starlink with multiple internet sources into one bonded super-connection for better speed, security, and reliability. It's intelligent and knows when Starlink is going to go bad, moving most of the traffic to the other connection until Starlink gets better again.
Get started with Speedify today!
With Speedify you can combine Wi-Fi, 4G / 5G cellular, Ethernet, Starlink and other satellites into one bonded super-connection to improve livestreaming, video calling, gaming, web browsing, and everything else you do online.
Speed
Stability
Security
Speedify engineers love talking tech on YouTube, Tiktok, and Instagram!
Alex Gizis and the Speedify engineers discuss and explain technology including Starlink satellites, Wi-Fi 7 routers, Apple networking features, fiber optics, broadband internet, 5G mobile networks, AI, networking protocols, and much more. Follow Speedify on YouTube, TikTok, Instagram, and LinkedIn!
Alex and the Speedify team are always exploring the latest in networking and security technology—like 5G, 6G, WiFi 7, laser and satellite internet—and sharing it in new discussion content across YouTube, TikTok, Instagram, and LinkedIn every week.
Got a tech question? Let's go deeper! Pop into Speedify Office Hours live every Wednesday at 10 AM Eastern. Speedify CEO Alex Gizis and our network engineers are standing by to break down your questions about networks, tech updates, and Speedify features.
