Are you having issues with Starlink not working? Do you feel like you need to troubleshoot your Starlink Internet connection so you finally get the speed and reliability you expect from it?
We recently installed a Starlink for RV on top of our office building in Philadelphia, and we’ve dealt with our own Starlink troubleshooting sessions. Here’s what we learned from our experience in fixing slow and unreliable Internet.
Daily Starlink downtime
~33 min
Starlink connections are unreachable for an average of 33 minutes every day — across 6,228 real-world dishes. That’s 2.3% of connected time.
Starlink Troubleshooting Checklist in 10 Minutes or Less
1. Set It Up Correctly. Don’t Be Afraid to RTFM
Make sure you set up your Starlink dish as instructed in the official documentation.
One frequent mistake is setting up the dish in a spot where it doesn’t get satellite network visibility. Make sure your dish is unobstructed, and make sure you’re in a location that is officially covered by Starlink.
And yes, the cable counts too – make sure your Starlink cable isn’t severely bent or damaged.
2. Check the Starlink Router
Your Starlink router should be placed in a central location so you get good Wi-Fi coverage where you spend the most time. If you’re at the edge of the Wi-Fi hotspot, Internet issues can appear.
Something to consider: the 2.4 GHz Wi-Fi network has a longer range than the 5 GHz one.
As with every wireless device, you should have a minimum number of barriers (walls, windows, etc.) and avoid interferences from other appliances such as other Wi-Fi networks, microwaves, refrigerators, etc.
And, of course, when the going gets tough – restart the router!
3. Use a Secondary Internet Connection for Failover
You may still have your old cable or DSL connection. And you most probably have a cellular device with some data on it. You can use Speedify to combine your Starlink connection together with a secondary connection at the same time instead of switching between them.
Speedify is the only app that lets you combine your Starlink with multiple internet sources into one bonded super-connection for better speed, security, and reliability. It’s intelligent and knows when Starlink is going to go bad, moving most of the traffic to the other connection until Starlink gets better again.
Alex and the Speedify team are always exploring the latest in networking and security technology—like 5G, 6G, WiFi 7, laser and satellite internet—and sharing it in new discussion content across YouTube, TikTok, Instagram, and LinkedIn every week.
Got a tech question? Let's go deeper! Pop into Speedify Office Hours live every Wednesday at 10 AM Eastern. Speedify CEO Alex Gizis and our network engineers are standing by to break down your questions about networks, tech updates, and Speedify features.
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Combine Wi-Fi, 4G/5G cellular, Ethernet, Starlink, and more into one faster, steadier connection. Free to try — no credit card required.
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