Effective Date: May 28, 2014
Updated May 11, 2018
TL;DR: We DO NOT log what you do or what sites you visit through the Speedify service.
How do you Protect the Privacy of my Speedify Sessions?
We do not log IP addresses, sites, or data that you send or receive through the Speedify service. Certain protocols, such as “torrents” or Tor, may be blocked on some or all servers. We do not log the contents of your data sent or received through the Service.
Communication to our backend servers and databases are encrypted with SSL, and firewalled to restrict access to only authorized servers. Furthermore access to customer data is limited only to employees who require access in the delivery of the service.
What Personal Information We Collect
We receive contact information from customers who buy our products through the Fastspring store. This includes name, phone number, email address, personal address, and company name. Customers who create an account on our Speedify service may provide an email address.
Homepage Access Logs:
Our servers log access to our homepage, including IP address, page accessed, browser type and operating system.
Our services log access information about the client device, including IP address, and unique device identifiers. Some of the information collected varies depending on the device used and its settings and in accordance with device consent policies. A unique identifier from your hardware device may be used to generate a token to identify the session with the server to provide service without providing an email address.
Speedify collects approximate location from your device and from 3rd parties, for example using a GPS or IP-based approximation. This information is collected according to the consent policy on your device.
We may request more information when you contact our support. As appropriate, you may be asked to enter your name and email address.
Speedify Server Access Logs:
The following user specific logging data are captured by the servers: (1) the time and network location from which an initial Speedify connection was made; (2) the amount of data transferred, (3) approximate location, and (4) the duration of the Speedify connection. This information allows Connectify to troubleshoot issues, and improve performance.
How Does Connectify Use This Information?
To provide services:
- For the authentication of users and devices
- Communication about your account, subscription status, or license
To improve our services:
- Measuring server infrastructure load
- Determine where to increase server capacity
- Connecting you to the fastest available servers
To send emails and other communications:
- Including advertising new features, software updates, or new products
- Marketing messages, such as new promotions or company stories
- We provide an opt-out for communications unnecessary for the delivery of our services.
To respond to support requests:
- Support staff may request identifying information to verify your account status.
Does Connectify Disclose Information to Outside Parties?
We will not sell or rent your personal information to other companies. Additionally, we cannot disclose information about the services, websites, or applications you utilize while connected to our Services as we do not store this information.
Except as described below, we will not disclose your personal information to outside parties.
- Third Party Service Providers – See list of trusted third parties below for more detail
- Legal Compliance – We do not log what you do through our servers, so we do not have any such information to provide to law enforcement or anyone else. Outside of this, we, like all companies, need to comply with the legal process including court orders and other requests from law enforcement and regulatory authorities.
Third Party Service Providers
This Service uses Raygun for error and exception tracking. In the event you encounter an error while using the Service a message will be sent to Raygun with information pertaining to the error. Information collected will include your IP address, and email address (if provided). If you do not wish to share this information, you may turn it off from inside the application by going to the “Help Menu”, selecting “Privacy”, and then turning off the “Crash Reports” setting.
Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information.
To request access, deletion or correction of your personal information, email us at [email protected]
Protecting the Privacy of Children
Our Services are not intended for use by children under the age of eighteen (18) and are not directed at such children. Please do not register at Connectify if you are under the age of eighteen (18). We do not knowingly collect personal information from children under the age of thirteen (13). If you have information about a child using our service, please contact [email protected]
Transferring Personal Data from the EU to the US
Data Storage and Retention
Your personal data is stored by Connectify on its servers, and on the servers of the cloud-based database management services Connectify engages, which may be located in the United States. Connectify retains data for the duration of the customer’s or member’s business relationship with Connectify. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact the Connectify’s data protection officer at [email protected]
Data Protection Authority
Subject to applicable law, you also have the right to (i) restrict Connectify’s use of your personal data and (ii) lodge a complaint with your local data protection authority or the Irish Data Protection Commissioner, which Connectify has designated as its lead supervisory authority in the European Union. If you are a resident of the European Economic Area and believe we maintain your Personal Data within the scope of the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority:
Irish Data Protection Commissioner
Office of the Data Protection Commissioner
Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland
Phone +353 57 868 4757
Fax: +353 57 868 4757
Email: [email protected]