[SOLVED] Having Zoom Problems Related to Connectivity

One of the most popular video conferencing software, Zoom brings people together from remote work to remote learning and just virtual happy hours.

Zoom meetings is made and broken by the quality of your Internet connection. If that’s good, you will be able to enjoy fluent, full detailed Zoom calls. If your Zoom connection is bad, stuff like buffering and disconnects will happen. Why do Zoom problems happen and how can you avoid them? Let’s dive into that below.

First of all – the symptoms of an unstable connection in the context of using Zoom include one or more of the following:

• latency
• frozen screen
• poor quality audio
• meeting getting disconnected

Is Zoom fully functional? Check out their service status page to confirm.

If you’re connecting to Zoom from work on an enterprise Internet connection, most probably the tech support team is already scrambling to fix it. It doesn’t hurt to give them a nudge anyway.

When you’re having Zoom problems while at home or on the go, then you’ll have to refer to your Internet infrastructure and your ISP. Here are the most popular causes:

• You’re too far away from the Wi-Fi router
• You have poor / slow cellular coverage
• Your network hardware needs an update or a restart
• There are temporary ISP infrastructure issues
• There are peering issues with Zoom servers

First – test your online speed. Is it fast enough for Zoom video conferencing? You’ll need at least 2 Mbps upload and 2 Mbps download.

Assuming that nothing is wrong with the Zoom service itself, here’s the quickest way to troubleshoot and fix Zoom problems that originate with your Internet connection:

1. Move closer to the Wi-Fi router or, better yet, use a wired Ethernet connection if possible.
2. Move around till you get better cellular coverage, if no other connections are available.
3. Restart your modem, router and device you’re running Zoom on – computer, smartphone. You may also update your router’s firmware, if that’s available.
4. Check if your ISP is having temporary issues. They should have a status page or at least a social media account to communicate that.
5. If you have 2 or more Internet connections available around – use them at once. Most likely, you have cellular data available on your smartphone, so you can combine that with your home Internet. You’ll need a channel bonding app like Speedify for that.

We recently tested Zoom on a laptop and on a smartphone while running Speedify, simulating bad Internet conditions. The results showed that Speedify was able to keep the average Zoom video call bandwidth on both devices in good range around the target bandwidth. And this happened both in situations where the connections were good and when one of them went bad.

So how does Speedify achieve that? Well, it uses a technology called channel bonding that allows your to use multiple Internet connections at once. On your smartphone – it’s the Wi-Fi and cellular data that can be bonded. On a computer, there’s more flexibility about the number and type of connections.

Speedify also routes data when something happens to one of your connections. When you stumble upon a bad Wi-Fi hotspot, or your connection suddenly goes out, you will stay connected. Speedify intelligently and automatically reroutes your data through the other available connection(s) until you are connected again to both networks. Best of all, you don’t notice anything because Speedify works seamlessly.

The beauty of it is that Speedify does more than just manage your Internet connections. It is also a fast bonding VPN. It encrypts all of the data you send and receive from your device. This helps keep your private information and conversations secure from digital eavesdroppers and cyber thieves.

Speedify doesn’t just make your Zoom problems disappear. It also makes the Zoom app more stable and secure, and improves your overall Internet experience.