Troubleshoot and Fix Citrix Workspace App Connection Issues

Many companies use Citrix Workspace to give users access to their apps, desktops and data. It’s a great way to increase productivity and offer your employees a streamlined environment that can be easily adjusted, updated and fixed, if needed.  It’s great as long as it’s working properly. But, for many remote workers, the Citrix Workspace app can be unstable by locking up or disconnecting in the middle of tasks.

The reason for Citrix Workspace app connection issues is most likely a poor connection to the Internet of the remote device. So, solving the problem means getting a fast, stable and secure connection. Read below how to get that for you and your team members.

The most common cause why Citrix Workspace (formerly Citrix Receiver) has connection issues is usually slow, or unreliable Internet connectivity. So, Citrix Workspace isn’t able to work properly. Sometimes, you may not even realize that you have a connection issue until you try and use the service. And it’s most annoying when it happens during tasks running.

Reliable network connectivity is essential when using Citrix Workspace to access virtual apps, virtual desktops, and Unified Communications applications (VoIP). If your Wi-Fi connection has a momentary blip or your cellular connection fluctuates (for remote workers), some of the flow of those packets gets interrupted. It can take a few moments for the data to catch up.

This results in Citrix Workspace app connection issues. Which means more time spent troubleshooting and a decrease in productivity.

As mentioned above, the Citrix Workspace app will perform as good as the Internet can perform. At this time, it only uses one connection at a time – either WiFi or cellular on your phone. Even though you may be connected to both, it’ll use only one of them. So, the solution for fast, reliable and secure Internet is simple: use a secure channel bondingservice for you or your organization, Speedify.  

The Speedify app works by monitoring the quality of your Internet connections in the background and can bond all available connections simultaneously in a single “pipe”. This improves your bandwidth and connection reliability, so you won’t get any disconnects or crashes due to connection issues from the Citrix Workspace app.

If you are moving between Wi-Fi networks, or your Wi-Fi or cellular network suddenly go out, you stay connected because  Speedify intelligently and automatically reroutes your data until you are connected again to both networks. Best of all, you don’t notice anything because Speedify takes care of it all in the background.

With Speedify for Teams VPN, you don’t have to trade security for Internet speed and reliability for your organization.  Speedify does both.  The channel bonding technology can use multiple Internet connections at the same time. This provides faster, more stable Internet, and doesn’t slow down your connection like the other VPNs will do.

With Speedify for Teams you can also get:

• Dedicated VPN servers – they provide speed, reliability, port forwarding, and static IP addresses. Users with dedicated VPN servers will also experience more consistent speeds, as no one else is on your server.
• Teams dashboard to manage billing, add and remove users, monitor usage statistics and view performance analytics if you have a dedicated server.
• Management API – Speedify for Teams API is a REST application programming interface that uses HTTP requests and provides responses in a JSON format and using HTTP status codes. You can create and remove users from your team, and check how much users are actually using their accounts.
• Support for virtually any device running Windows, macOS, Linux, iOS and Android.

When Citrix Workspace app has connection issues, you have to take a look at your connection issues. The solution is at your fingertips: get Speedify today. 

Connectify Inc. is a Citrix Ready partner. Speedify is available in the Citrix Ready Marketplace.