Zoom Not Connecting – What’s Wrong and How to Fix It

Alex GizisFix Slow Internet, How To

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How to Avoid Zoom Connection Problems

As the most popular video conferencing software, Zoom caters to almost everybody, from remote work and learning to virtual happy hours.

Internet connectivity is what makes and breaks Zoom meetings. If you have enough of it, you will be able to enjoy fluent, full detailed Zoom calls. If you have a bad Internet connection, stuff like buffering and disconnects will happen. Not to mention Zoom not connecting to certain meetings. Why does that happen and how can you avoid it? Read below.

Why Is My Zoom Not Connecting? The Most Common Problems

The symptoms of an unstable connection in the context of using Zoom include one or more of the following:

  • latency
  • frozen screen
  • poor quality audio and video
  • meeting getting disconnected

If you're having at least one of these symptoms, you're experiencing a streamergency. The video below explains more:

Is Zoom fully functional? Check out their service status page to confirm.

If you’re connecting to Zoom from work on an enterprise Internet connection, most probably the tech support team is already scrambling to fix it. It doesn’t hurt to give them a nudge anyway.

When you have issues like Zoom not connecting while at home or on the go, then you’ll have to refer to your Internet infrastructure and your ISP. Here are the most popular causes:

  • You’re too far away from the Wi-Fi router
  • You have poor / slow cellular coverage
  • Your network hardware needs an update or a restart
  • There are temporary ISP infrastructure issues
  • There are peering issues with Zoom servers

5 Steps to Fix Zoom Not Connecting Issues

First – test your online speed. Is it fast enough for Zoom video conferencing? You’ll need at least 2 Mbps upload and 2 Mbps download.

Assuming that nothing is wrong with the Zoom service itself, here’s the quickest way to troubleshoot and fix Zoom not connecting errors:

  1. Move closer to the Wi-Fi router or, better yet, use a wired Ethernet connection if possible.
  2. Move around till you get better cellular coverage, if no other connections are available.
  3. Restart your modem, router and device you’re running Zoom on – computer, smartphone. You may also update your router’s firmware, if that’s available.
  4. Check if your ISP is having temporary issues. They should have a status page or at least a social media account to communicate that.
  5. If you have 2 or more Internet connections available around – use them at once. Most likely, you have cellular data available on your smartphone, so you can combine that with your home Internet. Speedify is the only app that can combine multiple internet sources into one bonded super-connection for more stable and secure live streaming, video calling, and web browsing.

Speedify Improves the Zoom Meetings Experience

We recently tested Zoom on a laptop and on a smartphone while running Speedify, simulating bad Internet conditions. The results showed that Speedify was able to keep the average Zoom video call bandwidth on both devices in good range around the target bandwidth. And this happened both in situations where the connections were good and when one of them went bad.

So how does Speedify achieve that? Well, it uses a technology called channel bonding. On your smartphone – it’s the Wi-Fi and cellular data that can be bonded. On a computer, there’s more flexibility about the number and type of connections.

Speedify also routes data when something happens to one of your connections. When you stumble upon a bad Wi-Fi hotspot, or your connection suddenly goes out, you will stay connected. Speedify intelligently and automatically reroutes your data through the other available connection(s) until you are connected again to both networks. Best of all, you don’t notice anything because Speedify works seamlessly.

The beauty of it is that Speedify does more than just manage your Internet connections. It is also a fast bonding VPN. It encrypts all of the data you send and receive from your device. This helps keep your private information and conversations secure from digital eavesdroppers and cyber thieves.

Zoom not connecting? Speedify doesn’t just help you avoid Zoom connectivity issues. It also makes the Zoom app more stable and secure, and improves your overall Internet experience.

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Connectivity is the key to productive remote work

If you want to be more productive, start considering how you will achieve blazing fast internet connections with superb network quality, and find the right devices, equipment and tools that will help you collaborate, video conference and take work anywhere.

Our Next Normal blog series will help you do that, by providing you with the tips, tricks and technologies that will help you optimize your remote work experience to become a WFH Superstar.

Together, we can make the Next Normal better than the old.

Combine connections

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Enhanced streaming

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Speedify uses the latest encryption standards to secure your data. Stay safe when browsing on any network including public Wi-Fi hotspots.

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