Have a Problem with WhatsApp? Here Is a Solution to WhatsApp Not Working
WhatsApp not working, with messages that will not send or an app that will not connect at all, rarely comes from WhatsApp’s own servers. If WhatsApp is not down for everyone, the cause is one of three things on your phone: a clogged app cache, damaged app files, or the internet connection itself. The last of the three causes most cases, and reinstalling WhatsApp never fixes it.
Speedify is an app that combines Wi-Fi, 4G/5G cellular, Ethernet, Starlink and satellite internet connections and encrypts your traffic like a VPN. On a phone with Wi-Fi and 4G/5G cellular both on, WhatsApp still has a route out when one signal weakens. On a single connection, Speedify works as an encrypted VPN and cannot stop that connection from dropping. Each cause is covered below, with the quick fixes to try first.
Speedify keeps your messages and calls going when Wi-Fi drops.
Three Common Causes of WhatsApp Issues
Most WhatsApp issues happen on the connection side, over Wi-Fi or 4G/5G cellular. The issue is rarely the WhatsApp server. The most common causes of WhatsApp issues are:
- Memory Cache Issues
- Corrupt Data Files
- Internet Connection Issues
All of these issues will have similar symptoms. The app may keep crashing, you may have trouble connecting to the WhatsApp servers, messages may be slow to send, or you may not be able to receive messages.
While some users may experience all of these problems, sometimes you may only have trouble with one of them. It isn’t uncommon for you to receive messages fine, but not be able to send them, or vice-versa.
The reason you may only experience some of these problems has to do with the way your mobile phone connects to the Internet and how WhatsApp itself was designed.
WhatsApp Not Working on Mobile Data or Wi-Fi: Steps to Try First
First check whether WhatsApp is down for everyone: a status site such as Downdetector shows outage reports, and if WhatsApp is down, nothing on your phone helps until it comes back. If it is not down, make sure you are on the strongest connection you can get, such as Wi-Fi close to the router. If the problem continues on a strong connection, follow this troubleshooting guide.
If WhatsApp works on Wi-Fi but not on mobile data, check that your phone lets WhatsApp use cellular data: on iPhone, open Settings > Cellular (Mobile Data in the UK) and make sure WhatsApp is switched on; on Android, open the app’s mobile data settings and allow background data. Also check that Low Data Mode or Data Saver is off and that your plan has data left.
If you are experiencing:
- Inability to send or receive messages
- Inability to connect to WhatsApp servers
- The app crashing often
You should try these steps to correct the issue:
- Make sure WhatsApp is closed and not running in the background
- Put your phone into airplane mode for 30 seconds and then reconnect
- Open WhatsApp and see if the problem persists
Closing the app and turning on airplane mode are the fastest way to clear common memory cache issues. If this doesn’t solve your problem, you need to completely reset your memory cache:
- Turn off your mobile device completely
- Leave it off for three minutes
- Restart your device
This will completely clear your memory cache and it will force your device to reconnect to the Internet. If this still doesn’t solve your problem, you need to take the drastic step of deleting WhatsApp from your phone and reinstalling it.
This will stop the app from crashing. But, if it doesn’t solve other issues such as being able to connect to the servers or sending and receiving messages, you need to deal with your device’s Internet connectivity problem. If other apps on your Android phone crash too, see keeping Android apps from crashing or freezing.
How Speedify Keeps WhatsApp Connected on Wi-Fi and 4G/5G Cellular
WhatsApp needs a steady internet connection. Phones often struggle with spotty Wi-Fi, with trying to switch between cellular connections and Wi-Fi connections, and with moving between Wi-Fi connections.
Speedify works in the background and uses all of your internet connections at once. On a phone, it can combine your cell connection and a Wi-Fi connection, so WhatsApp messages and calls use both. If one connection becomes unstable, Speedify automatically switches between connections and sends the traffic over the other, then adds the first one back once it is stable again.
If your WhatsApp problems come from the internet connection, Speedify with Wi-Fi and 4G/5G cellular together keeps messages and calls going when one connection drops. If the problem is the app itself, the steps above fix it and Speedify will not.
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