Is Zoom Down or Is It Your Connection?
Zoom is one of the most popular video conferencing software, along with GoToWebinar and Cisto WebEx. Zoom brings people together, from remote work to remote learning and just virtual happy hours.
The quality of the Internet connection is what makes and breaks Zoom meetings. If you have enough of it, you will be able to enjoy fluent, full detailed Zoom calls. If your Zoom connectivity is bad, stuff like buffering and disconnects will happen. Basically, Zoom will not be working. Why does that happen and how can you avoid it? Let’s find out below.
The Most Common Problems with Zoom Not Working
When Zoom is not working, the possible causes can be due to:
- hardware issues – incompatible webcams or audio cards – although that’s almost impossible nowadays
- software conflicts – drivers, issues with other programs, especially security suites and firewalls
- connectivity problems.
An unstable Zoom connection manifests itself through latency, frozen screen, poor quality audio and meetings getting disconnected.
Is Zoom fully functional? Check out their service status page to confirm.
If you’re connecting to Zoom from work on an enterprise Internet connection, most probably the tech support team is already scrambling to fix it. It doesn’t hurt to give them a nudge anyway.
When you get bad connectivity on Zoom while at home or on the go, then you’ll have to refer to your Internet infrastructure and your ISP. Here are the most popular causes:
- You’re too far away from the Wi-Fi router
- You have poor / slow cellular coverage
- Your network hardware needs an update or a restart
- There are temporary ISP infrastructure issues
- There are peering issues with Zoom servers
How to Fix Zoom Not Working Issues Easily
For hardware and software issues – make sure you check out the Zoom system requirements.
If you’re good and Zoom is still not working, then it’s your Internet connection. First, test your online speed. Is it fast enough for Zoom video conferencing? You’ll need at least 2 Mbps upload and 2 Mbps download.
Assuming that nothing is wrong with the Zoom service itself, here’s the quickest way to troubleshoot and fix Zoom not working errors:
- Move closer to the Wi-Fi router or, better yet, use a wired Ethernet connection if possible.
- Move around till you get better cellular coverage, if no other connections are available.
- Restart your modem, router and device you’re running Zoom on – computer, smartphone. You may also update your router’s firmware, if that’s available.
- Check if your ISP is having temporary issues. They should have a status page or at least a social media account to communicate that.
- If you have 2 or more Internet connections available around – use them at once. Most likely, you have cellular data available on your smartphone, so you can combine that with your home Internet. You’ll need a channel bonding app like Speedify for that.
Speedify – the Proven Solution when Zoom Is Not Working Due to Connectivity Issues
We recently tested Zoom on a laptop and on a smartphone while running Speedify, simulating bad Internet conditions. The results showed that Speedify was able to keep the average Zoom video call bandwidth on both devices in good range around the target bandwidth. And this happened both in situations where the connections were good and when one of them went bad.
So how does Speedify achieve that? Well, it uses a technology called channel bonding that allows your to use multiple Internet connections at once. On your smartphone – it’s the Wi-Fi and cellular data that can be bonded. On a computer, there’s more flexibility about the number and type of connections.
Speedify also routes data when something happens to one of your connections. When you stumble upon a bad Wi-Fi hotspot, or your connection suddenly goes out, you will stay connected. Speedify intelligently and automatically reroutes your data through the other available connection(s) until you are connected again to both networks. Best of all, you don’t notice anything because Speedify works seamlessly.
The beauty of it is that Speedify does more than just manage your Internet connections. It is also a fast bonding VPN. It encrypts all of the data you send and receive from your device. This helps keep your private information and conversations secure from digital eavesdroppers and cyber thieves.
Speedify doesn’t just make your Zoom not working problems disappear. It also makes the Zoom app more stable and secure, and improves your overall Internet experience.