FaceTime Group Video Call Not Working? Here are 3 Steps to Fix That!

Tired of FaceTime Group Video Call Not Working?

FaceTime is the ultimate video calls app for iPhone, very versatile, that helps you get in touch with your friends and business partners. Originally allowing just one-to-one video calls, starting with iOS 12, Apple confirmed preexisting rumors and introduced group video calls to FaceTime. Up to 32 people will be able to chat through video on FaceTime. Don’t be sad if you don’t have an iOS device – there are alternatives for Android as well.

However, as with any other Internet-based tool that is hungry for bandwidth, FaceTime occasionally slows down to a crawl or loses connection entirely, especially when engaged on a group video call. Are you sick of FaceTime group video call not working, dropping calls, disconnecting, or lagging? Thankfully, now there’s a simple fix to make sure FaceTime always works in group video call mode.

Fixing FaceTime Group Video Call When It’s Not Working

Before engaging in time consuming troubleshooting, make sure all participants in the FaceTime group call meet these requirements:

  • running iOS 12.1 or newer;
  • supported devices: iPhone 6s or later, iPad Pro or later, iPad Air 2, iPad Mini 4;
  • located in countries, regions or running on carriers that support FaceTime calling;
  • call forwarding is off;
  • there’s at least one Internet connection active – WiFi or 4G / LTE.

If all of the above are OK and the FaceTime group video call is not working, then try the following:

  • Make sure “use cellular data” is on for FaceTime, if you’re using it over mobile data.
  • Is FaceTime on? (Settings > FaceTime) You may need to turn it off and then on again.
  • Restart your device.
  • Update to the latest available version of iOS.

Why is FaceTime Group Video Call Still Not Working?

FaceTime requires a good amount of bandwidth from your Internet connection to work properly. When determining why your FaceTime group video call doesn’ work, look at your Internet connection.

It might be that your Internet connection is too slow and doesn’t have enough bandwidth for audio-video streaming. Or that the connection is flaky and experiencing excessive packet loss. What’s worse, is that both of these issues are often amplified when you are on the move. Mobile devices can not easily transition between different WiFi networks or cell towers without interrupting apps and dropping calls, such as the ones from FaceTime. Or, you could be connected to a WiFi hotspot, but not actually have Internet connectivity.

Regardless of the root cause, by default iPhones and other mobile devices are designed to only use one Internet connection at a time. This is despite the fact that they are often connected to both WiFi and cellular data. But, what if you could use BOTH connections for their combined speed and reliability?

Speedify Fixes the Issues Related to FaceTime Group Video Calls Not Working

Speedify is a fast bonding VPN service that changes the way your devices connect to the Internet. It is the only VPN on the market for combining multiple Internet connections at the same time. Instead of just using one connection, Speedify allows your devices to connect to the Internet over all available connections simultaneously. This instantly increases your connection bandwidth and reliability and provides a better and uninterrupted FaceTime calls so you won’t experience the slightest “hiccup” (buffering), jittery audio/video or disconnect issues.

Speedify also monitors the quality of your Internet connections. When it detects that a signal is weak or that the network is too slow, it will automatically and seamlessly reroute the data through the other working connection. Best of all, when the other connection is back online and reliable, it begins using it again – automatically and in the background. Say goodbye to FaceTime group video calls not working!

3 Steps to Fix Issues Related to FaceTime Group Video Call Not Working

If you’re having issues with FaceTime group video calls not working due to your Internet connection, here are 3 steps to fix that:

  1. Get Speedify on your iPhone or MacBook.
  2. Activate all available connections. On your iPhone, activate both WiFi and cellular data (don’t worry – you can set data caps so you won’t go over your plan!). On your MacBook – connect to WiFi and then you can, for example, tether your phone or use a wired ethernet connection.
  3. Run Speedify and connect to the fastest server. It will automatically detect and use all available connections. You can tweak the settings for each connection from the user interface.

Secure Your FaceTime Group Video Calls Further with Speedify

In addition to delivering a faster Internet experience to your mobile device, Speedify is an anonymous no-log VPN that uses cutting-edge technology to quickly encrypt all the data sent to and from your device. Speedify keeps you safe from compromised Wi-Fi networks, snooping ISPs, and other threats and was designed to have zero impact on your device’s battery life. It is also smart enough to try and send as much data as possible through WiFi instead of over more expensive mobile data connections – saving you from potential overage fees from your carrier!

SOLVED: FaceTime Group Video Call Not Working

Using Speedify you will have the peace of mind that whenever you’re going to be in touch with your friends or business partners via calls on FaceTime, whether you’re at home, in the office or on the train in the middle of the desert, your group video call will work. Get started with Speedify now for FREE – no strings attached no email sign-up necessary!

Download Speedify

Speedify is the only app that combines your wifi, cellular, wired, and even your friend’s phone signals – and turns them into one ultra-fast and super secure link that keeps you all connected for the best possible live streaming, video calling, or just posting to your favorite app.


Subscribe to Speedify on YouTube

Get news, success stories, and our weekly livestreaming show Speedify LIVE!
Or, just yell at us if that makes you happy. We're from Philly, we can take it.