You Can Combine Multiple Internet Connections Together Like Wi-Fi, 4G, 5G, Starlink and DSL to Fix Citrix Workspace Issues
Sessions that end by themselves, or a timeout warning halfway through a job, point to an internet connection that keeps letting go for a second or two. Citrix Workspace reads even a very short silence as a lost link and closes the session, so a weak Wi-Fi signal can cost you the work in front of you.
Speedify is an app that keeps your Wi-Fi, 4G/5G cellular, wired Ethernet, Starlink and other internet connections all working at once: if one goes quiet, the rest keep your session alive, and your public IP stays the same, so Citrix does not see a new address. With only one connection, Speedify works as an encrypted VPN and cannot stop that connection from dropping.
Ahead: why Citrix Workspace disconnects, how to stop it timing out, and what using Speedify changes about disconnects and timeouts. If Citrix Workspace will not start at all, see fixes for Citrix Workspace not working.
How to Keep Citrix Workspace Connected with Speedify
- Download Speedify on the computer you use for Citrix Workspace (Windows, macOS). If your company only allows Citrix from approved IP addresses, check with your IT team first.
- Open Speedify and create a free account (the free tier includes 5 GB per month), or sign in.
- Give Speedify a second internet connection: on a computer on Wi-Fi, add Ethernet or a phone tethered over USB (on a Mac, an iPhone or a supported Android phone); on a computer on Ethernet, you can also join your phone’s Personal Hotspot over Wi-Fi.
- Connect. Speedify uses both connections at once and moves your traffic to the working one when one drops.
- Open Citrix Workspace and start your session as usual.
Why Citrix Workspace Keeps Disconnecting
The most common reason Citrix Workspace (formerly Citrix Receiver) keeps disconnecting is the internet connection you are using. On a slow or unreliable internet connection, Citrix Workspace cannot hold the session, and you often do not notice the problem until the session freezes in the middle of a task.
Reliable network connectivity is essential when using Citrix Workspace to access virtual apps, virtual desktops, and Unified Communications applications (VoIP). If your Wi-Fi connection has a momentary blip or your cellular connection fluctuates (for remote workers), some of the flow of those packets gets interrupted. It can take a few moments for the data to catch up.
This results in Citrix Workspace disconnecting or locking up, which means more time spent troubleshooting and less work done.
Not every disconnect comes from your connection. Citrix administrators set idle and session time limits, so a session that ends after the same quiet period every time points to a policy, not to the internet: ask your IT team. An out-of-date Citrix Workspace app, or a problem on the company’s Citrix servers, can also end sessions for everyone at once.
How to Stop Citrix Workspace from Timing Out
To prevent Citrix Workspace from timing out due to Internet related issues, you can try the following solutions:
- If you’re not using wired Ethernet, make sure your computer gets a strong Wi-Fi signal.
- Check network settings: make sure your network settings are optimized, including Wi-Fi signal strength and router configuration.
- Use a tool that combines connections, like Speedify, to use multiple internet connections (Wi-Fi, cellular, wired Ethernet) at once and improve connection reliability and stability. If your employer only allows Citrix from approved IP addresses, ask IT to allow the fixed IP of a Speedify Dedicated Server. Bypass (Settings > Bypass) can also send Citrix outside the encrypted tunnel, but Citrix then runs over a single connection again and loses Speedify’s failover.
- Update Citrix Workspace and device drivers.
Fix Citrix Workspace Connection Issues Easily: Get Fast, Reliable and Secure Internet
As mentioned above, Citrix Workspace will perform as well as the Internet can. Right now, whether you’re using a laptop, a desktop computer or a mobile device, it only uses one connection at a time. Even though you may be connected to both Wi-Fi and 4G/5G cellular on your smartphone, it’ll use only one of them. So, the solution for faster, more reliable and secure Internet is simple: use a secure service that combines connections, like Speedify.
Speedify combines multiple internet sources into one more stable and secure connection for remote desktops, video calling, and web browsing. The Speedify app monitors the quality of your Internet connections in the background and can combine all available connections simultaneously in a single “pipe”. This improves your bandwidth and connection reliability, so a drop on one connection no longer ends your Citrix Workspace session.
If you are moving between Wi-Fi networks, or your Wi-Fi or cellular network suddenly goes out, Speedify intelligently and automatically reroutes your data over the connection that still works and keeps the same public IP address, so Citrix does not see a new address and the session stays open.
Keep Citrix Secure and Connected with Speedify
With Speedify you don’t have to trade security for Internet speed and reliability. Speedify’s connection combining technology can use multiple Internet connections at the same time. This provides faster, more stable Internet and, with two or more connections combined, doesn’t slow down your connection like the other VPNs will do. On a single connection, Speedify works as an encrypted VPN and can be a little slower.
How Speedify for Teams Provides Better Secure Internet for Your Organization
Speedify for Teams brings the same connection combining and encryption to everyone in your organization, with users and billing managed in one Teams dashboard, and with two or more connections combined it doesn’t slow down your connection the way other VPNs do.
With Speedify for Teams you can also get:
- Dedicated VPN servers: they provide speed, reliability, port forwarding, and static IP addresses. Users with dedicated VPN servers will also experience more consistent speeds, as no one else is on your server.
- Teams dashboard to manage billing, add and remove users, monitor usage statistics and view performance analytics if you have a dedicated server.
- Management API : the Speedify for Teams API is a REST application programming interface that uses HTTP requests and provides responses in a JSON format and using HTTP status codes. You can create and remove users from your team, and check how much users are actually using their accounts.
- Support for virtually any device running Windows, macOS, Linux, iOS and Android.
When Citrix Workspace keeps disconnecting, you have to take a look at your connection issues. The solution is at your fingertips: get Speedify today.
Connectify Inc. is a Citrix Ready partner. Speedify is available in the Citrix Ready Marketplace.
Speedify Business Solutions
Speedify Teams
Speedify for Routers
Speedify Embedded Solutions and Integrations
Add Speedify to your own app or hardware with the Speedify SDK. Your product then combines internet connections, fails over automatically when one drops, and encrypts the traffic, using the same technology as the Speedify app.